Where’s our money? World Cup ticket sellers fume at FIFA as they are left waiting for refunds more than two months after the tournament ended

Frustrated soccer fans claim they are still owed thousands of dollars from World Cup tickets they sold via FIFA’s official marketplace.Spain beat Argentina to win the World Cup back on July 19, with FIFA reportedly making a record $15 billion in revenue from the tournament – thanks in part to controversially high ticket prices on the secondary market.But more than two months later, soccer’s governing body is under fire from fans who claim they are still waiting to receive funds from ticket sales, with one threatening a lawsuit over what they call ‘completely criminal’ and ‘pitiful’ treatment. FIFA ran its own resale platform, taking a 15 percent cut from both the buyer and the seller. Money was supposed to be returned to the seller within 60 days and FIFA insists the vast majority of cases have been resolved.Now though, according to Front Office Sports, some fans are still waiting. One told FOS he ‘probably will file a lawsuit’ after inundating FIFA with dozens of emails. He insists his money has still not arrived – despite FIFA claiming payment is on the way. He branded FIFA’s treatment of fans ‘completely criminal’ and said ‘their lack of accountability is just pitiful.’ Some fans claim they are still owed thousands of dollars from World Cup tickets they sold Spain beat Argentina at MetLife Stadium, New Jersey, to win the World Cup back on July 19Another supporter told FOS that he is owed more than $15,000 from FIFA but that he will ‘believe it when I see it at this point.’In a statement to the Daily Mail, FIFA said that ‘while a large number of resale transactions have been processed successfully, a limited number of payments have required manual review or additional customer information.’In particular, certain refunds could not be returned to the original payment method and therefore required customers to provide or update bank account details before payment could be issued. In some cases, additional validation of banking information was also necessary to ensure that payments were made securely and in compliance with applicable controls.’FIFA Ticketing continues to actively work through these outstanding cases… consumers with unresolved cases are encouraged to continue working through FIFA Ticketing’s customer support channels so that any outstanding information can be confirmed and payments finalized as quickly as possible.’The statement added: ‘We are not in a position to provide a single completion date applicable to every pending case. However, we remain committed to resolving all valid outstanding payments and are dedicating the necessary resources to do so.’FIFA’s World Cup ticket policy was mired in controversy over high prices and fees, with even Donald Trump claiming he wouldn’t pay the get-in cost to see the USA’s opening game of the tournament.