Wareham Wendy's district manager says town 'has little to no talent pool' in an e-mail

After waiting 30 minutes for his order on a recent Saturday, Matthew Rose contacted Wendy’s customer service to complain.

A few days later, Rose had another bad experience at the Wendy’s in Wareham, so he e-mailed the corporate office.

In an e-mail, the chain’s district manager, Keith Edward Helger, blamed a limited “talent pool” of employees for the poor service, adding that many job applicants are “recovering addicts.”

Rose provided the e-mail to the Globe and has posted them on a Wareham community Facebook page.

“We work hard to create a welcoming and inclusive environment in our restaurants, and will address this appropriately,” the company said.

In 2018, Helger was ordered to appear before the Wareham Board of Health to address multiple complaints “regarding the cleanliness of the establishment,” according to minutes from the meeting.

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