Technology

Epic's updated game store refund policy matches Steam


You could only ask for two refunds in an entire year (albeit after unlimited hours of play), and you had to submit details like your IP address in a support ticket to have a hope of getting your money back.


You still have to submit a support request for now (there's a "self-service" option coming), but you no longer have to provide a bevy of information so long as the refund meets the criteria.


The change in policy comes shortly after complaints about the quality of Epic's support (most of it before the Games Store), although it's not believed to be in response to those concerns.


The Better Business Bureau had given Epic a symbolic "F" for allegedly ignoring most BBB complaints in 2018, including refund and exchange issues.


The developer referred those disputes to its player support team, but there have been questions about the BBB's objectivity.


It's difficult to say for sure whether or not Epic has been as negligent as claimed, and its new refund policy might indirectly address some of those worrie.






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